If you’re honestly asking what our policy is as it pertains to mailing live pubic crabs back to us so you can get your money back, sadly the answer is that you can’t, and not because you’re not a good person, but because you’re delusional. Why would we want your crabs back? Odds are they’re dead, or worse, they’re still alive. If you need a refund or replacement shipment please contact our customer care department by email, but don’t mail us crabs.